How much does it cost?
For standard, wash & fold service we charge a flat rate per bag. As much as you can fill!
Included with the bag price are items needing special care; hand-wash, air-dry, stain treatment. We'll also hang and fold according to your preferences.
Ironing is a separate fee of $3 per garment.
Items that are not clothing (tablecloths, cleaning rags, etc.) are priced based on the quantity and other processing requirements. Contact our Sales Team for specialty pricing.
View our pricing page for a list of all services and pricing
https://www.laundrycare.biz/pricing/
How do I get started?
Setting up laundry service is easy! Create your account on our website and place your first order!
When is my laundry returned?
Our standard turnaround is 2 days and is included in our service (no extra fee).
If you need it back sooner you can request next day delivery. There is an additional mark up of 30% of your invoice for a faster turnaround.
What types of laundry do you clean?
We clean both every day, personal laundry and laundry for businesses. Everything from teeshirts to tablecloths, we can clean them!
Can you dry clean items?
Along with your laundry bag, we can take your dry clean only items to our preferred dry cleaner and pick them back up. They’ll be delivered right to your door with your wash & fold laundry.
A courier fee will apply.
What services do you offer?
Our basic service is wash & fold. This includes wet-washing garments and drying in a dryer or air-drying.
In addition to wash & fold, we also offer:
*Fold-only service
*Ironing
*Dry Cleaning Courier
*Bulky Items
*Stain-treatment
*Deep cleaning (extra wash)
What if my laundry doesn't fit in my bag?
If your bag is overstuffed or unable to close, a overage charge may apply. To avoid overage charges, be sure your filled bag is able to close completely and no loose items are left outside of the bag.
What do I do if I have a delicate garment that needs hand washed?
Separate the item from the rest of your clothes by placing it in a bag, within the bag. Include a note that says "Hand Wash" with the item.
Can I give someone else my bag to give to the driver?
If you will not be present during your scheduled pick-up day, we will accept your bag from someone else. To maintain the security of your items, we will not drop-off to anyone other than yourself, unless you specifically contact us and instruct us otherwise.
When do I pay for services?
Payments are processed via our secure processor prior to delivery.
What if I miss my pickup/drop-off time?
If you miss your pick-up or drop off timeframe, a missed pick-up or missed drop off fee may be assessed. Avoid these additional fees by notifying and rescheduling your pick-up/ drop off at least 3 hours before your scheduled time.
Please note: if you’ve pre-paid for service, you will not be refunded for missed pick-ups.
What happens if I leave personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we’ll return them inside a sealed bag along with your laundry.
How do I find out if you cover my area?
On the Home page or the Residential page, enter your address in the "enter pickup address" box. We'll check to see if our drivers serve your location and let you know right away!
How do I know how much wash & fold I'm sending?
Our wash and fold service is charged a fixed rate per 13-gallon bag, which is typically the same size as a kitchen trash bag. If you've sent your laundry in 13-gal bags, that's the number of bags you'll see on your receipt. We do have reusable bags ($3.92/ ea) for purchase.
*If you send laundry in anything other than a 13-gallon bag, we'll measure and charge accordingly.
How do I pay?
Laundry Care uses a convenient, cashless payment system. Your payment information is stored on our secure server. When your laundry is dropped off, your credit card is charged for the amount of bags given and additional services requested (ironing * dry cleaning courier * rush * etc.). We accept Visa * Amex * Discover * Master Card.
Can you clean my comforter?
Yes! We're able to wet-wash comforters of all sizes.
How do I schedule a pick up?
You can schedule a pick up by creating an order via your account dashboard when signed into our site. #1) Sign in to your Account, #2) Click "Request a Pickup", #3) Create an order and select a day and time for pickup and delivery.
I have allergies, do you use allergen free products?
Be sure to inform your Laundry Care Provider of any allergies to laundering and cleaning products you have. We always offer a hypo-allergenic option free of charge!
Can I get my garments ironed?
Yes! The cost for ironing is $3 per garment. Simply tell your Provider which item(s) need ironed and your starch preference. We’ll press/steam according to your specifications.
Are my clothes washed with other people's clothes?
Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.
What if I'm missing an item of clothing from my returned order?
Although not required, you can complete an inventory sheet prior to pick-up that details all items found within your bag. You will keep the original sheet and we will keep a copy.
Please notify Home Office of any missing items listed on the inventory sheet within 48 hours of drop off. If your item is not located after further investigation, we will reimburse you an amount equal to your proof of purchase amount, limited to a maximum of $100.00USD and a maximum total of $200.00USD per customer.
What forms of payment do you take?
We accept all major credit cards (visa, mastercard, american express, discover).
We do not accept cash or checks at this time.
What should I put my clothing in for the initial pick up?
For your first pick-up, items can be placed in 13 gallon, kitchen trash bags. We'll include a Laundry Care nylon bag with your returned laundry to use for all pick-ups that follow (if applicable).
Please indicate all items that require any special processing (i.e. gentle wash cycle * air dry * hand wash * stain treatment * etc.)
Is there a charge for the laundry bag?
Recurring clients are provided with a reusable nylon Laundry Care bag at a charge of $3.92/bag. This charge will appear on your initial service invoice or at any time you request a new/replacement bag
Note: This fee only applies to accounts with as-needed or recurring frequency and does NOT apply to one-time service clients. If you are needing service only one or two times you will place your items in 13 gallon sized trash bags.
